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ZipRecruiter

ZipRecruiter

Overview

What is ZipRecruiter?

ZipRecruiter (www.ziprecruiter.com) is an online employment marketplace that actively connects people to their next opportunity. ZipRecruiter’s matching technology improves the job search experience for job seekers and helps businesses of all sizes find and hire the right candidates quickly.

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Recent Reviews

ZipRecruiter

8 out of 10
November 01, 2023
Incentivized
I use ZipRecruiter to recruit/Hire and find both Executive and entry level candidates for [...]. It is a great source of candidates along …
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ZipRecruiter

10 out of 10
September 21, 2023
ZipRecruiter in our organization is very useful to use and very helpful , we use daily in our sourcing process , it helps to find a good …
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Worth It.

6 out of 10
May 30, 2023
Incentivized
I use ZipRecruiter to post for open positions in the restaurant I work for. In the hospitality industry, it has become increasingly …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 3 features
  • Employer Branding Tools (11)
    7.3
    73%
  • Active Recruitment Advertising (12)
    6.5
    65%
  • Passive Recruitment Advertising (11)
    6.3
    63%

Reviewer Pros & Cons

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Pricing

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What is ZipRecruiter?

ZipRecruiter (www.ziprecruiter.com) is an online employment marketplace that actively connects people to their next opportunity. ZipRecruiter’s matching technology improves the job search experience for job seekers and helps businesses of all sizes find and hire the right candidates quickly.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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17 people also want pricing

Alternatives Pricing

What is MightyRecruiter?

MightyRecruiter, from Bold Limited, is described by the vendor as an intuitive recruiting solution that aims to help companies recruit better. Users can post to job boards, source passive candidates, manage applicants and hire the most relevant candidates.

What is Wizehire?

WizeHire is a month-to-month online recruiting solution for small businesses, from the company in Houston.The solution combines applicant tracking with online job posting capabilities, and can include hiring advice from a WizeHire recruiting coach, and a selection of pre-built assessment and hiring…

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Features

Recruitment Marketing

Key features for actively applying a marketing approach to recruiting

6.7
Avg 6.5
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Product Details

What is ZipRecruiter?

ZipRecruiter is an online employment marketplace. Its matching technology actively connects all-sized businesses and job seekers through mobile, web, and email services, as well as partnerships with job boards.

ZipRecruiter Features

Job Board Features

  • Supported: Applicant Screening
  • Supported: ATS Integration
  • Supported: Candidate Communication
  • Supported: Candidate Management
  • Supported: On-Site Promotion Strategies
  • Supported: Resume Database Search
  • Supported: Team Collaboration

Recruitment Marketing Features

  • Supported: Active Recruitment Advertising
  • Supported: Employer Branding Tools

Additional Features

  • Supported: AI-driven smart matching technology
  • Supported: Invite to Apply
  • Supported: Premium 24/7 customer support

ZipRecruiter Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States and Canada

Frequently Asked Questions

ZipRecruiter (www.ziprecruiter.com) is an online employment marketplace that actively connects people to their next opportunity. ZipRecruiter’s matching technology improves the job search experience for job seekers and helps businesses of all sizes find and hire the right candidates quickly.

ZipRecruiter starts at $0.

Indeed.com, CareerBuilder.com, and LinkedIn Jobs are common alternatives for ZipRecruiter.

Reviewers rate Employer Branding Tools highest, with a score of 7.3.

The most common users of ZipRecruiter are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(201)

Attribute Ratings

Reviews

(1-19 of 19)
Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
I tried to use ZipRecruiter to find candidates in my service business. The sign up process was very misleading, calculated and very unclear. After participating in the free trail and receiving nothing even close to a qualified candidate, I was immediately charged an excessive amount for the next month without even realizing it. BE VERY CAREFUL AND VERY CAUTIOUS. The customer service team did nothing to help and in fact ZipRecruiter was about to make another charge. They have a dedicated team to address this very common dispute with the credit card companies.
Very misleading and very poor clarity upon sign up. very limited focus on the automotive technician platform, and thus try to push non qualified resume's from other field in that direction. Not suited for tech recruitment. Very poor customer service when there is a problem and in this case absolutely mi-charged.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ZipRecruiter to find candidates for positions that are difficult to fill otherwise. What we really like about ZipRecruiters it that it has one of the best candidate search to target and find quality candidates for very specific roles. It is also great at being able to find candidates using zip codes for certain locations. Essentially it gets us a higher quality of candidates for prices that are extremely competitive.
  • Excellent pricing
  • It is very easy to use. My team never had any issues trying to see how it worked.
  • Backed up by great support. They were very helpful.
  • Free trial doesnt offer much.
If you are a staffing firm or a company looking to fill a niche position, ZipRecruiter is probably your best bet. There is a deep pool of candidates and the search function really lets you drill down to specifics that a lot of other databases or Job boards dont offer.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We currently utilize ZipRecruiter as a job posting site for applicant flow and on occasion will utilize the resume database as a means of sourcing candidates.
  • Transparent Pricing.
  • Very clunky interface.
  • No way to build projects for sourcing.
I think ZipRecruiter could be well suited if you have a discount card for a free trial or maybe you only utilize job boards once in a while. I can't imagine a scenario, however, where I would use ZipRecruiter to post multiple jobs unless I was not the one footing the bill.
Patrick Rodriguez, CPM, CCIM | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We got ripped off by their Free Trial offer, like many others, we have since learned. It's not free, it's a scam. Worse, the candidates were awful, very dated and not qualified. NEVER AGAIN.
If you prefer honesty in your business dealings, I'd avoid this operation.
August 31, 2022

ZipRecruiter review

Score 1 out of 10
Vetted Review
Verified User
I had a horrible experience as I was approached by ZipRecruiter via cold emails and offered a free trial. I ended up being signed into a $29/day contract with fine prints I didn't read. I tried to cancel multiple times but no chance to do it and ..$3.5k later (no statements sent ever) I am still being charged and I had to dispute the charges through AmEx. Ah, and I forgot to mention that I didn't get 1 single valuable lead from them when I was promised a specific ROI.
I had a horrible experience all around. From the poor quality of the candidates i received froM ZipRecruiter to the exorbitant prices I was charged to the unclear pricing they apply using the free trial to get you to sing up
Score 1 out of 10
Vetted Review
Verified User
I used it to recruit people for my small business.
  • none
  • none
  • none
  • customer services
  • Different agent told me contradicting information
They told me that my free trial was messed up so they restarted my free trial and told me the date when it was supposed to end. Then when I called them up to cancel it, they played a word game with me. I was told that it ends on Sun in the initial call when their agent told me happily the free trial was restarted. When I called to cancel it a different agent said that it ends on Sun actually means the charge starts on Sun! Okay, if you told me it ends on Sat and it starts to charge on Sun, it would have made much more sense! So they're scammy in a way like this. AND THEY CHARGED ME $48 FOR THEIR FREE TRIAL
Score 1 out of 10
Vetted Review
Verified User
I signed up for the free trial. First mistake. I missed the daily charge for the job listing unless you turn it off your listing. You will be charged until you turn off your listing, you're not charged for each candidate you review (at least during the free trial). I looked at the candidates on the first day and saw only 1 possible candidate that might be worth an interview. On the second day, There were no candidates that were interesting to our company. Two days later (on a Saturday), a sales representative called & started giving me tips about how to get better candidates after I told her I wasn't seeing the types of candidates I had hoped for. She sent me some emails. I did not open them or respond in any way because I was not interested. A month later I received a fraud alert phone call from my bank with a Zip Recruiter charge for $525.76. I phoned Zip Recruiter & asked them to refund my money since I did not use the service. The representative noted that she could see there has been no activity from me other than the first two days of the free trial. She said she could not authorize a refund & that would have to come from the sales representative who called me a month earlier. (Of course, that was a run-around. What sales rep authorizes a refund?) The sales representative called me after receiving an email stating I called & asked for a refund. The sales rep spent nearly 15 minutes on the phone with me telling me how I am the problem, of course, I had bad results because my job description was too broad then she said it was too specific. She was all over the place and getting snarkier and snarkier as the conversation continued. I ended the call politely & let her know that when I said "I'm not interested, I meant I'm not interested." She very arrogantly stated, "Well, I'm not in charge of refunds. I don't see any reason why you would be granted one anyway." Zip Recruiter probably makes a ton of money from the free trial people. Never, ever sign up for a free trial! If they were a decent company, they'd say, "Yes, it is clear you never used any services beyond the free trial. As a matter of fact, you didn't even use the services for the full free trial time. We have that documented. We'll grant you a refund." But, it's not a decent company. Avoid the free trial unless you want to end up with a $500+ bill! A job listing costs $16/day.
  • I wasn't around long enough to find out.
  • It could ask potential customers to opt-in as opposed to opting out before they begin charging you after the free trial ends.
  • They could bill weekly so that potential customers could not be slammed with a 30-day bill when they did not turn off their free trial listing.
I can't honestly answer this because I did not stick around long enough to fully experience their services. I just wasn't impressed with the candidates I received during the free trial. The process of using ZipRecruiter as my pseudo "employment office" was too time-consuming. I dipped my toe in and decided it wasn't for me.
Matthew Carswell | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We use ZipRecruiter to help us get access to candidates.
  • Selling their services
  • Advertising
  • Convincing you to use their service
  • Their sign-up process is a con. They put in very small writing that they will charge you every day until you turn it off. This is something that should be very clearly stated.
I really don't think this company provides anything valuable in the way of service. If they did, they wouldn't have to trick you into paying. Small writing and a checkmark before you do your "free posting" is an incredibly deceptive way of trying to make money.
Score 1 out of 10
Vetted Review
Verified User
We opted to trial ZipRecruiter after trying Indeed last year and given our usual channel for promoting openings (LinkedIn) is not proving effective right now. I asked my Sales Development Team Leader to test it and provide pricing options, as well as a recap of his experience. We have other openings in the organization now and other department managers have been curious about our experience.
  • Large Database
  • Invite Applicants
  • Reasonable Pricing and Variety of Options (pay by day or month)
  • Sales & Customer Service (Unresponsive)
In over 20 years of experience, I have never seen such a lack of professionalism and competency from a sales representative. Once my Team Leader was able to conduct the trial, we decided that we would only need the $16/day subscription as the higher-priced plans were overkill for one entry-level position.

As the trial neared completion, the sales representative contacted my Team Leader and was very aggressive in attempting to talk him into the highest-priced package even though it did not meet our needs whatsoever. He declined and let the rep know we'd like to proceed with the daily plan. Apparently, ZipRecruiter does not want our business as he has contacted the rep multiple times over the course of a week. When that didn't work, he contacted Customer Service whose only suggestion was to contact the rep's manager (at least they provided contact info). Now we're being ghosted by the sales manager.

It truly is mind-boggling that any legitimate organization would operate in this way. If they don't want to sell the $16/day plan, why is it even an option? I could not be more disappointed in ZipRecruiter's lack of professionalism and basic competence.
Gethsun Misesi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
[ZipRecruiter is] used by all teams that have open positions or are seeking for talent to fill in but mostly by [the] people operations department.
  • Easy setup and deployment
  • AI matching with [a] perfect candidate with [an] almost fitting description
  • Highly responsive customer service and support
  • Check on high volumes of fake jobs/accounts and intrusive spam content on email
  • Increase the length of the trial period at least to accommodate completion of one recruitment cycle
  • A bit highly-priced in comparison with other providers
ZipRecruiter comes in very handy when you need top talent from a broader geographical reach quickly and perfectly matching all your criteria. Also very suitable for small to mid-sized organisations with not so heavy talent processing due to the spamming cannot be ideal for a mass recruitment exercise as sorting through tons of resumes to discern the right ones can be overwhelming.
Sue Kwon, MBA PHR | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using ZipRecruiter throughout the whole organization and we have a 10 job slot package to recruit for a company with about 1,000 employees. We use it for employment advertising and posting open positions. We first started using ZipRecruiter in 2015 after a free-trial offer and found that it generates the candidates needed to fill certain hard to fill specialty positions. We found that it works great for positions in building maintenance and other skilled positions.
  • Filtering the right candidates.
  • Views of job postings from potential candidates.
  • Candidate export function.
  • Account rep is always changing.
  • Texting ability.
  • Less mail ads to customers that already have ZipRecruiter.
ZipRecruiter is more suited for a company where there are always hiring year-round. You are offered job slots where you can switch out the position if you have filled it. ZipRecruiter is good when the position is initially posted since the software sends your company's job posting to hundreds of other job websites. I like that there are knockout questions that candidates can answer, if they answer a question incorrectly; the candidate will be hidden and this saves the time of the recruiter. There are additional questions recruiters can program into ZipRecruiter and it saves valuable time, such as desired hourly pay and availability.
April 20, 2021

ZipRecruiter

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We were hiring for a position in our Credit Department and used ZipRecruiter to post that position. I have only used it for that department. It helped us to receive and filter through candidates for this position.
  • Ease of use.
  • Prompt responses.
  • Manageability of candidates.
  • Contact of candidates.
ZipRecruiter was helpful to us. We received several applicants to the position we offered. I would not say that they were all the most qualified, but we did receive several that were worth follow up. Although, we did not end up hiring any of these candidates.
February 26, 2020

Top Talent Today

Score 7 out of 10
Vetted Review
Verified User
Incentivized
I currently use ZipRecruiter to post any open positions that my company has a need to fill. I am the only one out of my Human Resource department to use it but they all have access to it if needed. It's a great resource to review resumes of applicants and connect with any candidates if needed. I am able to make any changes to my open positions at any time if needed which is nice because if we are not getting many candidates we can try to make it more appealing to a certain pool of talent.
  • Quickly posts open positions.
  • Send my job openings to other great job sites.
  • Customer service always trying to up sell when you just want help.
  • Resume search seems to be outdated.
ZipRecruiter is a great interactive source to use when trying to fill your company's positions. It allows you to quickly post your job and almost instantly start getting applicants for as many job slots as you may have. You can then connect with these applicants through ZipRecruiter or by yourself. It's a great way to get your company's name out there. The only thing I wish ZipRectuiter did better would be to track an applicant once you have reached out to them. You can rate applicants which is nice, but then they just sit there until you hire or close your position.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
ZipRecruiter is used across all departments of our business. It is one of the best hiring tools we have, and since we are a small business it is hard for us to post on our own site for candidates. Having a one-stop job posting site is the best HR solution that a business like us needs.
  • Finding great candidates.
  • Helping filter through bad leads.
  • Cost needs to come down for small businesses.
  • Extend the free trial period.
ZipRecruiter has a nice database of candidates that is relatively easy to search. They provide no shortage of candidates applying for positions. It is a good site for posting and praying, or if you have open parameters for filling a position. Plus ZipRecruiter has an excellent note-taking ability. It timestamps each note on the candidates, which makes it very easy to track. The ability to send emails individually or in a group worked seamlessly, which I truly enjoyed.
Bruce Emmerling | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
ZipRecruiter is used across the organization for different departments. Its single database and easy integration of its varied functions make it easy to implement. It addresses the issue of hiring functions and managing the hiring process for new employees. It also helps supply reports on hiring trends over specific time periods to help gauge hiring patterns in the long term.
  • It's a very easy to use interface.
  • Its integrated functions and features make it easy to utilize.
  • Novices can learn the system fairly quickly with limited training.
  • Its reporting tools could use some enhancements, but this can be said for competitor products as well.
  • Some its features, like TrafficBoost, require additional funding.
  • For some organizations, its robust features may be overkill.
ZipRecruiter works very well with small to medium-sized organizations that may have limited IT staff. Its easy to use interface, low learning curve, and integrated features make it an easy package to implement. On the other hand, larger organizations or those needing more advanced reporting tools may want to look elsewhere. However, it gives a small organization a great deal of functionality not found in lower-cost offerings.
Score 1 out of 10
Vetted Review
Verified User
We did the trial job posting. I used it to find an employee to work in our warehouse filling orders and building products.
  • The interface is nice looking.
  • The trial erased ALL posting information!! The minute the trial was over they locked me out of the account and all information from the past. I was a hostage that could not see any of the applicants unless I paid for an actual subscription. Had they told me that in the beginning I would’ve printed out every resume. We will never use ZipRecruiter again!!
  • Fewer candidates compared to Indeed.
Skip it and use Indeed.
August 28, 2019

User Ready

Ashley Balsewicz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
ZipRecruiter is being used across the entire organization at this time. We have an on-demand need for labor at any given time in the moving industry and we always have a decent pool of candidates to choose from when needed. We also used it to search for our new CFO.
  • Filter out what you are looking for.
  • Accurate descriptions.
  • Daily updates.
  • Screen candidates a little better.
  • Add some skill-testing scenarios.
  • Filter out the unqualified.
I really enjoy how you can quickly post a job for free to the website. The step by step assistance is great and puts you on the right track to obtaining an employee that is worth bringing on board permanently. The fee charged thereafter are also reasonable, but ZipRecruiter should charge for each posting instead of monthly.
March 21, 2019

Total Deception

Natalia Olarte Staunton | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
I was looking to higher a biller and an assistant for the business. I decided to try Ziprecruiter free trial to see if the applicant pool was better than other recruitment sites, and then would decide if I would purchase a one month subscription for the posting.
  • quickly get resumes
  • False advertisement of their free trial-
  • automatically enrolled in a subscription
  • when you cancel your subscription, you are re-enrolled in a different plan and have to cancel that one as well
Total deception: I applied for a free four day trial. Apparently, they did not disclose that in that free trial you are only allowed to view 10 resumes, nothing more. In addition, once you have received ten resumes, your account is locked, so you can not actually look at the resumes unless you pay! So it is not a free trial because you can not look at anyone's resumes and it does not last the four days. Once you cancel your subscription, you are automatically enrolled in a different subscription and must cancel that one as well!
Erin Holm | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
As our recruiter, I've used ZipRecruiter to post jobs and attract candidates. ZipRecruiter is one of the job boards our ATS is integrated with, and we see quite a few candidates come to us through this platform. We've used it as a free job board, done the free trial, and paid for job postings. We chose to use it as an option to further publicize our open roles.
  • It is a well-known product. More and more candidates select this as where they heard about our company. It's hard to ignore the fact that it's becoming a very reputable job platform. They do quite a bit of advertising, so I'm interested in seeing how it will grow.
  • Because it's grown in popularity, the candidate pool is quite large. Depending on your criteria, there are a lot of potential candidates to find.
  • There is a way to rate candidates using the thumbs up/down/middle options. I enjoy having this right on the platform, rather than having to make notes about candidates.
  • Fairly user-friendly - it's not the sexiest interface, but it's also not difficult to use, which is nice.
  • Quality of candidates - one of the reasons we stopped using this platform is the lack of quality/qualified candidates. ZipRecruiter has an option where candidates can one-click on a type of job and their resume is posted to a variety of roles. These tools tend to make recruiters cringe, as resumes are splattered across job postings that aren't truly related to their skills. More filters for job applicants would be incredibly helpful, especially as the platform grows!
  • Price - for smaller businesses that don't hire hundreds of people, the price seemed a bit high. It just wasn't worth it for us.
  • Overall, just more ways to filter criteria and candidates. I struggled with finding filters based on location and/or if candidates were willing to relocate. We had candidates applying from all over that had no intention of relocating.
ZipRecruiter does have a large number of candidates and only seems to be growing. If you're looking for more general roles, I think it would be a useful tool. The more specific you get, the less likely it seems you get the right candidates. Most of the applicants I received from ZipRecruiter or applicants applying on their own were not even remotely qualified for the role.

Additionally, although not an outrageous fee for companies that hire in large quantities, if you're putting up just 1 or 2 jobs a month, the price can be steep (especially with what you're getting).

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